A little help.
A human reply.

General support

For app help or community questions, email support@highlyapp.ca. Tell us what happened, what you expected, your app version and iPhone/iOS version if known. Include a screenshot only if it contains no sensitive information.

Highly is an independent product discovery and review service. We do not sell cannabis, offer ordering or retailer inventory, or provide medical advice.

Account help

Use the Account screen in Highly to manage your community display name and guideline acknowledgement. Catalogue browsing and your local library work without a community account. Signing out does not erase local copies.

Password & login issues

Use the password recovery option on the app’s Account screen and follow the recovery-code steps. For verification or recovery email, check your spam folder and confirm you entered the correct address. Automated authentication emails use auth@highlyapp.ca; support requests belong at support@highlyapp.ca.

Never send us your password, verification code or recovery code. If you still cannot sign in, describe the error without including credentials.

Product information corrections

Email the product name, brand and product ID if available, the field that appears incorrect, and a reliable source for the correction. For rotational products, include the specific release/cultivar and relevant package details. Avoid including personal information in photos.

Review & photo reporting

Use Report on a public review or photo in the app. You can also block its contributor. Reports do not automatically remove content; moderators review eligible reports and can hide, remove or restore content. Hidden or removed content is excluded from public community ratings.

If you need help submitting a report, email support@highlyapp.ca with the product/content ID and a brief explanation. Do not send unnecessary personal information.

Moderation appeals

Contact the same support address with the content ID, relevant moderation context and why you believe the decision should be reviewed. Serious or repeated abuse can lead to account restrictions.

Account deletion

While signed in, open Account in Highly and use the account deletion controls. You will be asked to confirm your password and type DELETE. Deletion hides cloud contributions and removes account-linked data and uploaded files; interrupted cleanup can be retried.

Deleting a cloud account does not erase independent local device copies or personal backups. Approved rotation facts can remain without personal attribution. See the Privacy Policy’s retention and deletion section for details.

If you cannot access the app or need a privacy/deletion request reviewed, contact privacy@highlyapp.ca. We may need to verify account ownership.

Community guidelines

Highly is for adults 19+ in Ontario. Keep contributions useful, honest and respectful.

• Share genuine product experiences. No undisclosed paid, manipulated or sponsored reviews.
• No harassment, hateful content, abuse, impersonation, spam or sharing private personal information.
• No illegal sales, buying, selling, ordering or advertising.
• No unsupported medical claims or medical recommendations.
• Only upload photos and other material you own or have the right to share.

Report content that breaks these rules. Do not use reporting or reviews to target other people.